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Role

UX Product Designer 

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• ​Led end-to-end UX design

• Conducted field research and usability testing

• Defined information architecture

• Designed interaction patterns and UI

• Collaborated with product, engineering, and operations teams

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Platform
iPad (Field Service & Measurement iPad Application)

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​Overview
 

Field service teams conducting in-home measurements relied on paper-based workflows and fragmented tools, leading to delays, errors, and inconsistent data capture. The business needed a single, reliable iPad application that would help field staff:
 

• View daily job schedules

• Capture accurate room measurements

• Annotate layouts visually

• Sync data back to stores in real time or offline
   

This application was designed to support end-to-end field workflows, from job assignment to measurement submission.

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Problem Statement
 

Field users faced multiple challenges:
 

• High cognitive load when managing multiple jobs per day

• Inconsistent measurement documentation, causing rework

• Poor visibility into job status (pending, completed, sent)

• Low tolerance for complex UI due to on-site, time-constrained usage

• Offline dependency, as many homes had unreliable connectivity

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Design Goals
 

1. Enable quick job comprehension at a glance

2. Reduce time spent per appointment

3. Support accurate, visual measurement capture

4. Minimize errors and missed steps

5. Ensure usability in real-world field conditions

 

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User Research & Insights

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Methods
 

• Contextual inquiry with field measurers

• Ride-along observations

• Stakeholder interviews (operations & store teams)

• Analysis of support tickets and rework cases
   

Key Insights
 

• Users check the job list multiple times per appointment

• Time is the most critical factor—every extra tap matters

• Visual confirmation (drawings) builds user confidence

• Users prefer large touch targets and minimal text

• Clear status indicators reduce anxiety and follow-ups

 

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UX Solution Overview

The solution was divided into two core experiences:

A. Job Management (Job List Screen)

B. Measurement & Drawing Workspace

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Accessibility & Usability Considerations

• Optimized for one-handed use

• Designed for gloved or rough touch interaction

• High-contrast color usage

• Clear affordances for draggable and editable elements

 

​ Impact & Results

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Quantitative Outcomes

• ⬇ Reduced measurement errors and redraw requests

• ⬇ Lower support calls related to job status confusion

• ⬆ Faster job completion times per field staff

Qualitative Outcomes

• High adoption by field teams

• Positive feedback on clarity and speed

• Increased trust in digital measurements over paper

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